In WhatsApp Chat Widget > Accounts, you can easily add new, edit, or delete members.
To set up a new support agent to your WhatsApp accounts list, follow these steps:
- 1.Upload avatar: This individual profile picture will be used in the WhatsApp button and also the WhatsApp widget.
- 2.Fill in the account name: This member name will be shown on the WhatsApp widget.
- 3.Fill WhatsApp phone number, WhatsApp group invite link, or WhatsApp Business short link. If it is phone number, please don't use space or special characters like "-" or "()".
Fill in WhatsApp phone number in the international format, including (+) sign.
You can also use WhatsApp Group Invite link to let the customers join chat, or use WhatsApp Business message link.
4. Member’s title: This member title will be shown on the WhatsApp widget.
5. Availability: You can toggle it in accordance with the agent’s online/offline status and additional notice.
Then click Create Account or Update to finish the profile creation.