# Show/Hide offline agents

To achieve this, go to WhatsApp Chat Widget > **Settings** > **General** > Show offline agents (Toggle ON or OFF).

This is an image showing how to hide offline agents:

![](https://56530128-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokRZlcvNgqS36W8OjcHM%2Fuploads%2FMNWAz1GLY7y4VvniLXKY%2FWhatsApp%20Chat%20Widget%20setting%20of%20not%20displaying%20offline%20agents.jpg?alt=media\&token=c5f59f50-6045-4052-b002-8c95a7306f77)

The following image shows side-by-side comparison of how the offline “Alicia” account appears (left image) in frontend before we toggle OFF the option. And to the right after we toggle ON the option:

![](https://56530128-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FokRZlcvNgqS36W8OjcHM%2Fuploads%2FZ2LJKOMJCE5zjmP4mBGV%2FUnavailable%20agents%20not%20displaying%20on%20WhatsApp%20Chat%20Widget.jpg?alt=media\&token=0faac233-53aa-4bf9-a289-e30b6e2d5c67)