Show/Hide offline agents
How to display available agents, and not display unavailable ones when they are offline
Last updated
How to display available agents, and not display unavailable ones when they are offline
Last updated
To achieve this, go to WhatsApp Chat Widget > Settings > General > Show offline agents (Toggle ON or OFF).
This is an image showing how to hide offline agents:
The following image shows side-by-side comparison of how the offline “Alicia” account appears (left image) in frontend before we toggle OFF the option. And to the right after we toggle ON the option:
