Vario
  • Intro to Vario
  • Setup Guide
    • Install app
    • Basic steps
    • Add product variants
    • Set up variant option styles
    • Customize swatches
    • Customize variant swatch effects
    • Automated variant image swatch
    • Add custom CSS to theme
    • Home page
    • Integrations
      • PageFly
      • Transcy
      • ETranslate
      • Translation Lab
  • FAQ
    • Questions
    • Known issues
  • Support
    • Plans
    • Contact
    • Changelog
    • Troubleshooting
      • How to approve our collaborator request
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  2. Troubleshooting

How to approve our collaborator request

PreviousTroubleshooting

Last updated 2 years ago

When you request support from us, our developers require access to your store. Collaborator access allows us to inspect the issue faster and more efficiently.

And here’s how to accept our request:

  • Go to Shopify store admin > Settings > Users and permissions > Collaborators > click Review request

  • Then review the permissions and click Accept request

Depending on the apps in use and your current issue, we may need access to your Products, Apps, Theme, Manage settings, or a few more. Please rest assured that we shall not make changes to your theme unless we are requested.