EXPO
  • Intro to EXPO
  • Setup Guide
    • Quick start guide
    • Option types
      • Text
      • Text area
      • Number
      • Choice list
      • Checkbox
      • Dropdown
      • Button
      • Swatches
      • Button (Multi selectable)
      • Swatches (Multi selectable)
      • Time picker
      • Date picker
      • File upload
    • Use cases
      • Setup extra product options
      • Gift wrapping options
      • Conditional product options
    • Customize
      • Drag and drop
      • Customize option types
      • Customize with CSS
    • Settings
      • Process flow
      • Multi-language
      • Multi-currency
    • Uninstallation
    • Integrations
      • PageFly
  • FAQ
    • Questions?
    • Compatibility
      • Known issues
      • Post-purchase
      • Expected behavior
    • Plans
  • Support
    • Troubleshooting
      • How to publish extra product options
      • Liquid error: could not find asset snippets/expo.liquid
      • How to approve our collaborator request
      • How to move EXPO section around
      • How to clear browser cookies
    • Contact
    • Changelog
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  1. FAQ
  2. Compatibility

Expected behavior

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Last updated 3 years ago

Sales Reports

Custom options are created through Shopify's Checkout API. Therefore, it may reflect some changes in your sales channel reports dashboard.

Here are what to expect in your Orders details.

  • Sales of products without custom options are recorded as "from Online Store."

  • Those orders which include products with EXPO options come through as “EXPO – Extra Product Options (via import)."

Depending on your theme and store conditions, this order may not reflect in any sales channel or in analytics.

Similarly, Google Analytics may not correctly track sales as the order does not go through the checkout of the website itself, but through the Checkout API. You can learn more on this topic at Shopify discussion: .

To get a full picture of your store sales performance, you would need to try out one of these .

Orders not appearing in analytics
analytics and reports apps