Post-purchase

Order confirmation email

The "Order Confirmed" email should be sent to your customer right after they place the order that includes extra product options, just as how it is sent to regular orders.

However, some extra details may be missing in the order confirmation email.

For instance, if the order includes EXPO price adjustments, which results in a sub line item:

Then this sub line item will make a separate line item.

Therefore, the line item can be shown in the Shopify email templates as shown in the screenshot below.

Otherwise, if the order doesn't include price adjustments, the extra cost may not show in Shopify email templates. Please refer to the screenshot below, there's only the main product item.

Invoice and packing slips

How to make the custom options and the extras added onto a product show up on packing slips?

The post-purchase is pretty much handled by Shopify itself, so it’s currently not allowing us to add our additional info to the main product line item.

That being said, if the product option makes a single “row” in the cart, then their additional options are not showing in email templates and packing slips.

But if the custom options are price adjustments, and the product option makes another “row", it means the extra line item and its additional info can be shown on the packing slips.