EXPO
  • Intro to EXPO
  • Setup Guide
    • Quick start guide
    • Option types
      • Text
      • Text area
      • Number
      • Choice list
      • Checkbox
      • Dropdown
      • Button
      • Swatches
      • Button (Multi selectable)
      • Swatches (Multi selectable)
      • Time picker
      • Date picker
      • File upload
    • Use cases
      • Setup extra product options
      • Gift wrapping options
      • Conditional product options
    • Customize
      • Drag and drop
      • Customize option types
      • Customize with CSS
    • Settings
      • Process flow
      • Multi-language
      • Multi-currency
    • Uninstallation
    • Integrations
      • PageFly
  • FAQ
    • Questions?
    • Compatibility
      • Known issues
      • Post-purchase
      • Expected behavior
    • Plans
  • Support
    • Troubleshooting
      • How to publish extra product options
      • Liquid error: could not find asset snippets/expo.liquid
      • How to approve our collaborator request
      • How to move EXPO section around
      • How to clear browser cookies
    • Contact
    • Changelog
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  2. Troubleshooting

How to approve our collaborator request

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Last updated 3 years ago

When you request support from us, our developers require access to your store. Collaborator access allows us to inspect the issue faster and more efficiently.

And here’s how to accept our request:

  • Go to Shopify store admin > Settings > Users and permissions > Collaborators > click Review request where it says "SeedGrow is requesting access to your store."

  • Then review the permissions and click Accept request

Depending on the apps in use and your current issue, we may need access to your Products, Apps, Theme, Manage settings, or a few more. Please rest assured that we shall not make changes to your theme unless we are requested.